I had a similar experience at a Holiday Inn back in the 90s
. I booked a room for a weekend getaway but ended up getting stuck in a nearby hotel due to overbooking
. They just moved me to another room without offering any compensation or explanation
. It was frustrating and stressful, especially since I had planned my whole trip around that one night
.
It's concerning to hear that Travelodge has had multiple incidents like this happen
. As an older adult, I can attest to how unsettling it is to be stuck in a situation without clear communication or support
. It's not just about the inconvenience; it's also about the emotional toll of dealing with these kinds of situations
.
Travelodge needs to seriously revamp their overbooking policies and procedures to ensure customer safety and well-being
. Offering vouchers for future stays might seem like a good gesture, but it doesn't make up for the stress and discomfort caused
. They should also be more transparent about what's happening behind the scenes
.
I cant believe this is happening! its not just about overbooking, its about how travelodge dont care about there customers. 77 years old lady got scammed out of a room and had to pay for transport... thats just rip off 
. The fact that they are offering vouchers instead of actual refunds is just a joke. I mean who wants a voucher when youve already lost your sanity from being kept awake all night? 
its time travelodge steps up there game and puts customers first, not just trying to cover their backside with some half-baked apology 
.
ugh man this is getting old like every 1st hotel has overbooking issues its not even a surprise but still why do they have 2 ppl on the same phone line trying 2 sort out the same problem lol meanwhile the guest is stuck at that hotel and has 2 pay 4 transport 
& stuff like that. i mean wat happened 2 that housekeeping guy in Cardiff? didnt he see the rooms were messed up? 
u gotta think, when u book a hotel room, ur expectin a comfy bed & some peace n quiet, not bein treated like ur just another number in a system that's more worried about occupancy rates than customer satisfaction 
.
! Travelodge really needs to get its act together and communicate better with their customers. I mean, who wants to spend a night at a hotel that's "overbooked" but has no one staying there? 
It's just plain annoying. And don't even get me started on the vouchers for future stays... like, what's the point of that?! 
You've already wasted an entire night and had a stressful experience - do you really want to book another stay at the same hotel just to "get your money back"? 
I'm seriously concerned about Travelodge's overbooking policy – it's absolutely unacceptable that a 77-year-old woman was subjected to such distress due to an error that could've been avoided if the hotel had communicated more effectively earlier on 
. The fact that they offered her a voucher instead of providing alternative solutions is, in my opinion, an egregious mistake